Warranty & Returns
Free shipping and free returns on every order
We have a 30-day, hassle-free return or exchange policy as well as a one-year, no scratch guarantee for our lenses; we'll replace your scratched lenses for free within the first 12 months.
We're proud to offer a 30-day hassle-free return policy on the lenses purchased. Our complete return policy is below:
- Receive a full refund on the lenses if returned within 30 days of delivery.
- Refunds will be issued to the original payment method on file.
- No restocking fees will be assessed on returns of eyeglasses or sunglasses.
- You are responsible for the cost of return shipping.
- Be sure to ship items back in a well protected shipping box.
- All prescription lenses are custom made and therefore a 50% refund will apply on prescription lenses and all lens treatments. If you received free prescription lenses with your purchase, a fee of $24.95 will be deducted from your return to cover the cost of the prescription lenses.
- Our customer service department is happy to assist with exchanges. Please email firstname.lastname@example.org for further instructions (the above prescription lens policy also applies to exchanges).