Warranty & Returns

Free shipping and free returns on every order

We have a 30-day, hassle-free return or exchange policy as well as a one-year, no scratch guarantee for our lenses; we'll replace your scratched lenses for free within the first 12 months.

We're proud to offer a 30-day hassle-free return policy on the lenses purchased. Our complete return policy is below:

  • Receive a full refund on the lenses if returned within 30 days of delivery.
  • Refunds will be issued to the original payment method on file.
  • No restocking fees will be assessed on returns of eyeglasses or sunglasses.
  • You are responsible for the cost of return shipping.
  • Be sure to ship items back in a well protected shipping box.
  • All prescription lenses are custom made and therefore a 50% refund will apply on prescription lenses and all lens treatments. If you received free prescription lenses with your purchase, a fee of $24.95 will be deducted from your return to cover the cost of the prescription lenses.
  • Our customer service department is happy to assist with exchanges. Please email info@eyeglasses123.com for further instructions (the above prescription lens policy also applies to exchanges).