We offer FREE shipping both ways. This means that once you place the order, we will send you a pre-paid shipping label via the email provided to send your frames to us. Kindly ensure the frames are well packed for transit. Simply print out the label, securely affix it to the shipping box and drop it off at your closest USPS mailbox. If possible, please include your order number and a copy of your prescription in the box.
We prepare the prescription lenses while your frames are on their way to us. Once received, we fit them with the lenses and ship within 1 to 2 business days. If you have not uploaded the prescription along with your order, we will need you to send us the prescription over phone or email before we can start working on it. Specialty lenses or lenses with advanced treatments might take longer. In any case, we well keep you update with the order details.
If you've asked us to contact your doctor to verify your prescription, we normally process these requests within 48 hours. Verification of your prescription may delay the shipping time of your custom made prescription eyewear.
- Standard Shipping (Delivery within 12-14 business days after processing): FREE
- Two-Day Shipping (Delivery within 9 business days after processing): $20.00
We are not responsible for lost, misdirected packages or empty boxes. We offer the free shipping label as a service to our customers but we will not take any financial responsibility for any packages or their contents that do not arrive at our facility.