No Risk Guarantee

We make sure you have complete peace of mind when ordering lenses for your frames. If for any reason, there is a mistake with your order we'll remake it at no cost to you. You don't even pay for the return shipping of your frame*

*You only pay if there's a difference in price between your old lenses and new lenses, or if the new frames require a shipping fee (generally, this applies when you request expedited shipping)!

Important Disclaimer:

  • Limit 1 remake per item; 4 item remakes per household per lifetime (unless the error is ours, in which case, we'll make it right!).
  • Same-product exchanges only, within 30 calendar days of receipt of package.
  • Changes are restricted to same frame.
  • Refunds are not offered under this guarantee.

Not Covered Under This Guarantee:

  • Commercial orders, defined as any order containing 25 or more of the same products.
  • Broken frames are not covered
  • Scratch Warranties
  • Any product ordered outside our recommended sizes or specifications.

 

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